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Frequently Asked Questions,

General,
1. Can I get some samples of a product?
2. What are the benefits of Full Color Printing?
3. Can you rush jobs?
4. What is the normal turnaround time for an order?
5. How can I contact you?

Technical Specifications,
1. How should I design my file?
2. What does 4 Color Mean?
3. What file formats / programs do you accept?
4. What is the difference between an internal and external bleed?
5. How can I send you my artwork?
6. Will my website artwork be ok for printing?
7. What resolution or "DPI" will my job be printed at?
8. Where can I find the MBM logo to add to my flyer?

Shipping
1. How long will my order take to get here?
2. Can you use my shipping number?
3. Do you ship internationally?

Answers

General,
1. Can I get some samples of a product?
     Of course you can! We encourage everybody to request samples of our product and everybody else's product so you can see first hand that we offer the same quality and level of service as the other guys, but just charge a lot less! Click here to request your samples.

2. What are the benefits of Full Color Printing?
     Click here to see a page we made just for that question.

3. Can you rush jobs?
     We always will do whatever we can do meet our customers needs. We have done entire jobs in a matter of 12 hours before. Our standard turnaround time is 3-5 business days from final artwork approval. However there is no guarantee on printing times unless you speak to a representative about getting a guarantee on your turnaround.

4. What is the normal turnaround time for an order?
     Printing varies on the stock you print on. Turnaround time usually is: Business cards 3-4 days, 14 pt. Flyers 3-4 Business days, 100 lb. Flyers 4-5 Business days, 10 pt. Flyers 5-7 business days. T-Shirts and apparel are generally 5-7 business days. Full Color banners are generally 5-8 business days. And anything else you should contact us to ask a representative.

5. How can I contact you?
     We encourage people to email us with questions and speak to a representative who is familiar with the industry. It will show you we are experienced and can take care of you and your job. Click here to find all of our contact information.

Technical Specifications,
1. How should I design my file?
     When printing flyers, poster, business cards, and any other paper product we suggest using Adobe Photoshop or Illustrator or a program of the same caliber. Design all your files at a minimum of 300 dpi at full size in CMYK format. When designing a business card or smaller leave a 1/8" external bleed around the outside, this area will be cut off. When designing anything bigger than a business card use a 1/8" internal bleed (refer the question 4 in this section for more information on bleeds). We also suggest saving them in .jpg format at a quality setting of 12. T-shirts and anything involving spot colors should be done using a solid black for the color you would like, using a grey or halftone when you want only shades of that color printed.

2. What does 4 Color Mean?
     Four color process printing generally can create all colors in the spectrum. If you look at your inkjet printer chances are it has 4 colors that it prints. CMYK ((C)Cyan, (M)Magenta, (Y)Yellow, and (K)Black). The combination of these four colors can print photographic images and almost any color in the spectrum of colors.

3. What file formats / programs do you accept?
     When it comes to offset printing we prefer .jpg as explained in question 1 of this section. We do accept Photoshop 7 and below, Illustrator 10 and below, Freehand 10 and below, and other formats. FORMATS WE DO NOT ACCEPT are Word, Excel, PowerPoint, Publisher, Draw. If you do not see your file format on this list contact us to see if we will accept it.

4. What is the difference between an internal and external bleed?
     Internal bleed means you would leave 1/8" border all the way around on the inside of the file leaving any important information out of that area, but keeping background and graphic files in the area. This is done so when they are cut there is room for error because the cutter can not be exact without running your job with crop marks and cutting short stacks, which is slightly more expensive..

5. How can I send you my artwork?
     We prefer small files (Under 2 Megabytes) be sent via email and large files be sent to us in digital format on CD-R. If you have a file that you need rushed, let us know ahead of time and we can set it up so we can accept your emailed file over 2 megabytes.

6. Will my website artwork be ok for printing?
     Generally no. We recommend before sending us artwork that you would like us to print for you, that you run it by somebody who has done offset printing before. You want to make sure that you don't have jagged edges or pixilation. You want to make sure all of your artwork is at 300 dpi at full size. Most website art is made for websites and is nor suitable for printing purposes.

7. What resolution or "DPI" will my job be printed at?
     Offset press printing is measured by line screen. We print at 175 line screen. It's generally the same quality you see in magazine photographs. It is also usually referred to as 3600 apparent dpi. This is very high quality and if you need higher quality we have the resources to print up to 200 line screen, just ask us about it.

Shipping
1. How long will my order take to get here?

     After a job is completed it usually takes 2 days within California and 3-7 business days outside of California to ship. If you need faster shipping please let us know when placing your order so we can make sure that your order arrives on time.

2. Can you use my shipping number?
     We are happy to use your FedEx, UPS, or DHL number when shipping your products. However depending on the case we may charge approximately 5-10 dollars for packaging materials and handling.

3. Do you ship internationally?
     Due to Customs taxes and duties and the issues we have had with international shipping in the past we do not ship internationally.

If you have any other questions please don't hesitate to ask them. We enjoy hearing from our customers and potential clients. Use the contact us page to find a preferred way to reach us.

 

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